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TopUP.GG Privacy Policy
1. Scope and Application
1.1 Overview
PT. Kepoo Solusi Indonesia (“TopUP.GG” or “we”) collects and processes users’ personal information only when necessary for service provision. This Privacy Policy (hereinafter referred to as “Policy”) specifies how we collect, process, use, disclose, transfer, retain, store, and dispose of users’ personal information. This Policy applies to all TopUP.GG services and outlines our privacy practices.
1.2 Consent
By accepting this Policy, users consent to the collection, processing, use, disclosure, transfer, retention, storage, and disposal of personal information as described below.
1.3 Definition of Personal Information
“Personal Information” refers to any information that directly or, in combination with other data, identifies the user. Personal information we collect and process includes:
(a) First and last name
(b) Email address
(c) Mobile phone number (or MSISDN)
(d) Vendor affiliation and IP address
(e) Cookies and browsing behavior (statistical/analytical data)
(f) Identification documents
(g) Personal data from social media links or public profiles
(h) Information provided during recruitment (e.g., resume, cover letter)
(i) Other personal information provided during service use
1.4 Scope of Application
This Policy applies solely to personal information collected, owned, or managed by TopUP.GG and does not cover external services, third-party platforms, or external applications linked to our services.
1.5 Collection and Processing of Personal Information
We collect and process users’ personal information when they:
• Make purchases via the TopUP.GG platform
• Use our servers, database applications, or website (topup.gg)
• Interact with mobile network operators, third-party payment providers, or digital product publishers
1.6 Policy Amendments
We reserve the right to update this Policy at any time. Any material changes will be notified through our platform, and users are responsible for reviewing the last updated date to stay informed. Continued use of the services following amendments constitutes acceptance of the revised Policy.
Effective Date: September 13, 2024
Last Updated: September 13, 2024
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2. Collection of Personal Information
2.1 Collection Points
Users may provide personal information directly when interacting with TopUP.GG or indirectly via third parties, such as:
• Payment processors
• Mobile network operators
• Digital content publishers
2.2 Methods of Collection
We collect personal information through:
(a) User responses to our communications
(b) Social media interactions or online forums
(c) Participation in offers, programs, or promotions
(d) Newsletter subscriptions
(e) Completion of partnership or marketing inquiry forms
2.3 Transaction Data Collection
We collect transactional data (e.g., purchase amounts, dates, and digital content) to fulfill contractual obligations and business operations. If this data includes personal identifiers, it will be treated as personal data under this Policy.
2.4 Accuracy of Information
Users must provide accurate and non-misleading information. We reserve the right to request verification documents to confirm the accuracy of the provided details.
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3. Use and Disclosure of Personal Information
3.1 Processing Purposes
Users' personal information is processed for the following purposes:
(a) Transaction processing and content delivery
(b) Marketing and promotional activities
(c) Other legally permitted uses and disclosures
3.2 Transaction Processing and Content Delivery
TopUP.GG processes personal data solely for essential service provision and business operations. Information may be shared with affiliates, subsidiaries, payment providers, and publishers for:
(a) Facilitating service usage
(b) Processing and verifying transactions and payments
(c) Resolving disputes
(d) Preventing fraud and protecting legitimate interests
(e) Enforcing contractual rights
(f) Providing requested information
3.3 Marketing and Promotional Campaigns
3.3.1 High-Spending User Campaigns
TopUP.GG may conduct targeted promotional campaigns for users with high spending activity in specific countries, platforms, or publishers.
• Personal data may be used for campaign analysis and user communication.
• Campaign rewards (e.g., free publisher credits, payment channel credits, or promotional gifts) are provided solely by TopUP.GG and do not involve third-party data sharing.
• Users can opt out of such campaigns by contacting us.
3.3.2 General Campaigns
Users who opt to receive marketing updates will be informed about campaigns related to TopUP.GG services or collaborations with publishers, payment providers, or third parties.
• Personal data such as name, email, or phone number may be used for campaign notifications.
• Users can opt out at any time via email ("unsubscribe" button) or by contacting us.
3.4 Other Permitted Uses and Disclosures
3.4.1 Internal Use
Users agree that we may process personal data for:
(a) Managing and safeguarding user accounts
(b) Notifying users of account-related or transaction issues
(c) Processing service requests and handling concerns
(d) Implementing internal security and fraud prevention measures
(e) Conducting statistical analysis or market research
(f) Improving customer service experiences
(g) Informing users of significant Policy or Terms updates
3.4.2 Disclosure to Affiliates and Relevant Parties
We may disclose personal data to affiliates, subsidiaries, publishers, payment channels, or government authorities for:
(a) Mergers, acquisitions, or corporate restructures
(b) Compliance with legal obligations, investigations, or regulatory requirements
(c) Protecting users and the public from illegal or fraudulent activities
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4. Data Retention and Security
4.1 Retention Period
TopUP.GG retains personal data only as long as necessary to fulfill the purposes outlined in this Policy, in compliance with applicable legal requirements.
4.2 Data Security Measures
We implement appropriate security measures to prevent unauthorized access, loss, or disclosure of personal data. However, users acknowledge that no system is 100% secure and should take necessary precautions.
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5. Governing Law and Jurisdiction
5.1 Governing Law
This Policy is governed by the laws of Indonesia.
5.2 Jurisdiction
Any disputes arising under this Policy shall be resolved in the competent courts of Indonesia.
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6. Contact Information
For inquiries, concerns, or requests regarding this Policy, please contact:
✉ Email: cs@topup.gg
▶ Website: https://topup.gg
________________________________________
TopUP.GG Privacy Policy
1. Scope and Application
1.1 Overview
PT. Kepoo Solusi Indonesia (“TopUP.GG” or “we”) collects and processes users’ personal information only when necessary for service provision. This Privacy Policy (hereinafter referred to as “Policy”) specifies how we collect, process, use, disclose, transfer, retain, store, and dispose of users’ personal information. This Policy applies to all TopUP.GG services and outlines our privacy practices.
1.2 Consent
By accepting this Policy, users consent to the collection, processing, use, disclosure, transfer, retention, storage, and disposal of personal information as described below.
1.3 Definition of Personal Information
“Personal Information” refers to any information that directly or, in combination with other data, identifies the user. Personal information we collect and process includes:
(a) First and last name
(b) Email address
(c) Mobile phone number (or MSISDN)
(d) Vendor affiliation and IP address
(e) Cookies and browsing behavior (statistical/analytical data)
(f) Identification documents
(g) Personal data from social media links or public profiles
(h) Information provided during recruitment (e.g., resume, cover letter)
(i) Other personal information provided during service use
1.4 Scope of Application
This Policy applies solely to personal information collected, owned, or managed by TopUP.GG and does not cover external services, third-party platforms, or external applications linked to our services.
1.5 Collection and Processing of Personal Information
We collect and process users’ personal information when they:
• Make purchases via the TopUP.GG platform
• Use our servers, database applications, or website (topup.gg)
• Interact with mobile network operators, third-party payment providers, or digital product publishers
1.6 Policy Amendments
We reserve the right to update this Policy at any time. Any material changes will be notified through our platform, and users are responsible for reviewing the last updated date to stay informed. Continued use of the services following amendments constitutes acceptance of the revised Policy.
Effective Date: September 13, 2024
Last Updated: September 13, 2024
________________________________________
2. Collection of Personal Information
2.1 Collection Points
Users may provide personal information directly when interacting with TopUP.GG or indirectly via third parties, such as:
• Payment processors
• Mobile network operators
• Digital content publishers
2.2 Methods of Collection
We collect personal information through:
(a) User responses to our communications
(b) Social media interactions or online forums
(c) Participation in offers, programs, or promotions
(d) Newsletter subscriptions
(e) Completion of partnership or marketing inquiry forms
2.3 Transaction Data Collection
We collect transactional data (e.g., purchase amounts, dates, and digital content) to fulfill contractual obligations and business operations. If this data includes personal identifiers, it will be treated as personal data under this Policy.
2.4 Accuracy of Information
Users must provide accurate and non-misleading information. We reserve the right to request verification documents to confirm the accuracy of the provided details.
________________________________________
3. Use and Disclosure of Personal Information
3.1 Processing Purposes
Users' personal information is processed for the following purposes:
(a) Transaction processing and content delivery
(b) Marketing and promotional activities
(c) Other legally permitted uses and disclosures
3.2 Transaction Processing and Content Delivery
TopUP.GG processes personal data solely for essential service provision and business operations. Information may be shared with affiliates, subsidiaries, payment providers, and publishers for:
(a) Facilitating service usage
(b) Processing and verifying transactions and payments
(c) Resolving disputes
(d) Preventing fraud and protecting legitimate interests
(e) Enforcing contractual rights
(f) Providing requested information
3.3 Marketing and Promotional Campaigns
3.3.1 High-Spending User Campaigns
TopUP.GG may conduct targeted promotional campaigns for users with high spending activity in specific countries, platforms, or publishers.
• Personal data may be used for campaign analysis and user communication.
• Campaign rewards (e.g., free publisher credits, payment channel credits, or promotional gifts) are provided solely by TopUP.GG and do not involve third-party data sharing.
• Users can opt out of such campaigns by contacting us.
3.3.2 General Campaigns
Users who opt to receive marketing updates will be informed about campaigns related to TopUP.GG services or collaborations with publishers, payment providers, or third parties.
• Personal data such as name, email, or phone number may be used for campaign notifications.
• Users can opt out at any time via email ("unsubscribe" button) or by contacting us.
3.4 Other Permitted Uses and Disclosures
3.4.1 Internal Use
Users agree that we may process personal data for:
(a) Managing and safeguarding user accounts
(b) Notifying users of account-related or transaction issues
(c) Processing service requests and handling concerns
(d) Implementing internal security and fraud prevention measures
(e) Conducting statistical analysis or market research
(f) Improving customer service experiences
(g) Informing users of significant Policy or Terms updates
3.4.2 Disclosure to Affiliates and Relevant Parties
We may disclose personal data to affiliates, subsidiaries, publishers, payment channels, or government authorities for:
(a) Mergers, acquisitions, or corporate restructures
(b) Compliance with legal obligations, investigations, or regulatory requirements
(c) Protecting users and the public from illegal or fraudulent activities
________________________________________
4. Data Retention and Security
4.1 Retention Period
TopUP.GG retains personal data only as long as necessary to fulfill the purposes outlined in this Policy, in compliance with applicable legal requirements.
4.2 Data Security Measures
We implement appropriate security measures to prevent unauthorized access, loss, or disclosure of personal data. However, users acknowledge that no system is 100% secure and should take necessary precautions.
________________________________________
5. Governing Law and Jurisdiction
5.1 Governing Law
This Policy is governed by the laws of Indonesia.
5.2 Jurisdiction
Any disputes arising under this Policy shall be resolved in the competent courts of Indonesia.
________________________________________
6. Contact Information
For inquiries, concerns, or requests regarding this Policy, please contact:
✉ Email: cs@topup.gg
▶ Website: https://topup.gg
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